Privacy Policy

The privacy policy of All Time Generic Pharmaceutical Company recognizes the relevance of the privacy issues. And our privacy policy briefly communicates the manner in which the personal information is collected, utilized, and disclosed.

Also, we provide details about how customers can get in touch with us for any of their queries, questions, or complaints. However, our privacy policy does not entails to the personal information gathered, held by us about the workforce. And it is to be read with regard to any of the overriding provisions as per the legal obligations/ Contracts Our company assumes that as a customer, you give your consent for the collection, utilization and disclosure of the personal information as per the guidelines mentioned within the privacy policy (it is subject to alteration from time to time). This is unless and until you communicate us to the contrary by getting in touch with the help of the contact details mentioned below.
Collection of Personal Information
  • Our company will be collecting the personal information of the customers, wherever it is reasonably important or directly in relation to the conduct of the functioning/ activities.
  • Our representatives will be typically gather personal information of customers in the course of extending the goods and services, as well as pertaining to other dealings with the clients and the prospective clients.
  • We may also collect personal information, in case deemed necessary from time to time. This is for any of purpose with regard to the connection of the general conduct of business.
  • Like when we are dealing with the Product Suppliers, vendors, service providers, contractors, or charitable causes that we are proudly supporting.
How and what kind of personal information is collected by us?
  • All Time Generic, the pharmacy will be collecting the personal information about the users only through lawful and fair means. And there is nothing that is collected in an unreasonably intuitive way.
  • The personal information from the users is collected in many different ways, for example, during face-to-face interactions, telephonic conversations, filling online forms/portals, emails, while customers make a purchase in our chemist Store, participation in service or activities with regard to the service registration.

The type of personal information that our company may collect and hold from users includes:

  • Name
  • Address
  • Email ID
  • Mobile number
  • Financial information, for example, credit card details
  • Health Insurance information
  • Details or history about payment and transactions
  • Consumer behaviour for transactions
  • Preferences of the products/ services as well as the record of customer interaction with our staff members
Why do we collect, utilize, and hold personal information?
  • Our organization utilizes and holds personal information of the site users and customers for interacting with them. And this includes the dispensing of the medications, performing activities related to other Health Services, for example, filling prescriptions, making arrangements for the health/wellness-related services either rendered by buyers or third parties.
  • Also, personal information is collected and utilized for managing the ongoing relationship, while performing the functions as well as activities associated with our pharmacy business.
  • Our category of products and services, as well as activities, are subjected to change from time to time. And personal information of users helps us in improving our offerings.
  • This is through the understanding about the interest, behavior, and unique requirements of the buyers.
  • Our organization may also utilize personal information for protecting the lawful interests, while at the same time facilitating purchases as well as the potential orders of the businesses.
To whom do we disclose personal information?
All Time Generic pharmacy, maybe disclose the personal information to individuals/ businesses, for example, the service providers, financial partners, Advisors, legal and regulatory bodies. The existing information of customers that we have may be shared with the new pharmacists and franchisees who join our network.
Cookies
When you visit our website, we might be utilizing cookies (a piece of information that the website places on their Browser when user visit the same), for the automatic collection of the following information, which includes, but it is not limited to:
  • Technical information- for example, IP address, login data, type of Browser/ version, settings of the time zone, page response time, download error, etc.
  • Information about the user’s visit to some specific pages, information about page interactions as well as the methods utilized for browsing away from that specific page
Cookies
The cookies are utilized for improving the functionality as well as the efficiency of the E-Commerce platform.
Data breaches
  • The data breaching takes place when there is loss of the personal information or it is subjected to unauthorized access/ alteration/ disclosure/ other kind of misuse/ interference.
  • The privacy policy of our company requires us to take some specific steps in responsiveness to an eligible data breach.

Under the condition of suspecting an eligible data breach, we will be taking the action as mentioned below:

  • In case of an eligible data breach, we take remedial action
  • Commencement of the requisite assessment procedure for finding whether the data breach is likely to become an eligible data breach as per the provisions of the policy act.
Direct Marketing
  • Upon the occasion, wherever deemed reasonable as well as appropriate, our organization will be utilizing customers’ personal information for conducting direct marketing.
  • This actually includes: providing the information to the clients about the launch of new products/ services/ promotional offers either by us/ or through third parties, everything is being related to the individual’s healthcare or as per their interest.
  • We will not be utilizing the sensitive information for conducting direct marketing, unless and until the user has expressly consented to the same.
Changes to privacy policy
We may keep on updating this privacy policy from time to time. You can check out our website privacy policy page to find the updated version!
Complaints
  • In case you have any specific queries/ concerns or you have complaints about our privacy policy or want to know more about the manner in which we are handling personal information, get in touch with our privacy officer!
  • Our team will be taking all the complaints seriously way & will be responding to each and every complaint within a reasonable time frame!
  • If you are dissatisfied with the way we have handled your complaint, you can contact our senior Information Commissioner!
Contact us
In order to know more about our privacy policy/ practices, gain access/ correct or update your personal information, or make a complaint, please get in touch with our privacy officer at our department!